Contact information

We're here to help! Whether you have a question about your order, need help with a return, or just want to know more about our products — our support team is ready to assist you.

📧 Email Support

contact@dokets.com
This is our primary support channel. We respond to all emails within 24 hours, Monday through Friday.
For urgent matters, please write URGENT in your subject line.

🕐 Support Hours

Day Hours (EST)
Monday – Friday 9:00 AM – 6:00 PM
Saturday 10:00 AM – 3:00 PM
Sunday Closed

Emails received outside business hours will be responded to on the next business day.

📦 Order & Shipping Enquiries

For questions about your order status, shipping updates, or delivery issues, please include your order number in your email. You can also track your order anytime at our Track Your Order page.

🔄 Returns & Refunds

To initiate a return or refund, please review our Refund Policy first, then email us at contact@dokets.com with your order number and a brief description of the issue.

❌ Cancellations

To cancel an order, you must act within 12 hours of placing it. Email us immediately at contact@dokets.com with the subject line: ORDER CANCELLATION — [Your Order Number].

🌍 International Customers

We serve customers across the United States, Canada, and the European Union. All support is provided in English. EU customers with unresolved disputes may also use the European Online Dispute Resolution platform at ec.europa.eu/odr.

💬 Live Chat

Live chat support is available directly on our website during business hours. Look for the chat icon in the bottom right corner of the screen.

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