Privacy policy

Last updated: April 2026

This Privacy Policy explains how Dokets ("we", "us", or "our"), operating at www.dokets.com, collects, uses, discloses, and protects your personal information when you visit or make a purchase from our store. This policy is compliant with the General Data Protection Regulation (GDPR) for EU/EEA customers, the California Consumer Privacy Act (CCPA) for California residents, and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

Dokets is an e-commerce retailer operating the website www.dokets.com. We operate as a dropshipping store — meaning when you place an order, it is fulfilled and shipped directly to you by our trusted third-party supplier partners including DSers, Zendrop, and AliExpress-affiliated suppliers.

For privacy enquiries, contact us at: contact@dokets.com

2. Information We Collect

2.1 Information You Provide Directly

  • Account information: Name, email address, password (if you create an account)
  • Order information: Billing address, shipping address, phone number, payment details
  • Communications: Any messages you send us via email, chat, or contact form

2.2 Information Collected Automatically

  • Device information: Browser type, operating system, screen resolution, language
  • Usage data: Pages viewed, time on site, links clicked, referral URLs
  • Location data: Country and city level (from IP address)
  • Cookies and tracking: Session cookies, analytics cookies, advertising pixels

2.3 Payment Information

We do not store your full payment card details. All payment processing is handled by secure third-party processors (PayPal, Stripe) who are PCI-DSS compliant. We only receive confirmation of payment success or failure.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders
  • To send order confirmations, shipping notifications, and delivery updates
  • To respond to your questions and provide customer support
  • To prevent fraud and ensure the security of our store
  • To improve our website, products, and services
  • To send marketing communications (only where you have given consent or opted in)
  • To comply with legal obligations

4. Legal Basis for Processing (GDPR — EU/EEA Customers)

For customers in the European Union or EEA, we process your data on the following legal bases:

  • Contract performance: To process and deliver your orders
  • Legitimate interests: To prevent fraud, improve our services, and send service-related communications
  • Legal obligation: To comply with applicable laws and regulations
  • Consent: For marketing emails and non-essential cookies (which you can withdraw at any time)

5. Sharing Your Information

We share your personal data only when necessary and with trusted parties:

Party Purpose Location
Shopify Inc. Store platform & checkout Canada / USA
DSers / AliExpress Order fulfillment & shipping China / Global
Zendrop Order fulfillment & shipping USA
PayPal / Stripe Payment processing USA
Google Analytics Website analytics USA
Klaviyo Email marketing USA
AfterShip Order tracking Hong Kong / USA

We do not sell your personal data to any third parties.

6. International Data Transfers

As we work with suppliers and service providers globally (including in the US, EU, and Asia), your data may be transferred internationally. Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission.

7. Cookies and Tracking

We use the following types of cookies:

  • Essential cookies: Required for the store to function (cart, checkout, login)
  • Analytics cookies: Google Analytics — help us understand how visitors use our site
  • Marketing cookies: Meta Pixel, Google Ads — used to show relevant ads on other platforms
  • Preference cookies: Remember your settings and preferences

You can manage or withdraw cookie consent at any time by adjusting your browser settings or using our cookie consent banner.

Opt out of targeted advertising:

8. Your Rights

All Customers:

  • Right to access the personal data we hold about you
  • Right to correct inaccurate data
  • Right to request deletion of your data
  • Right to opt out of marketing communications at any time

EU / EEA Customers (GDPR):

  • Right to data portability (receive your data in a structured format)
  • Right to restrict processing
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent at any time (without affecting prior processing)
  • Right to lodge a complaint with your national data protection authority

California Residents (CCPA):

  • Right to know what personal information is collected and how it is used
  • Right to delete personal information
  • Right to opt out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising your privacy rights

Canadian Customers (PIPEDA):

  • Right to access your personal information
  • Right to challenge accuracy and completeness of your data

To exercise any of these rights, email us at contact@dokets.com. We will respond within 30 days.

9. Data Retention

We retain your personal data for as long as necessary to fulfill orders, comply with legal and tax obligations, and resolve disputes. Order records are typically retained for 7 years. Marketing data is retained until you unsubscribe or request deletion.

10. Children's Privacy

Our store is not intended for anyone under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately at contact@dokets.com and we will delete it promptly.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption. However, no method of transmission over the internet is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

13. Contact & Complaints

For privacy-related questions or to exercise your rights:
📧 contact@dokets.com

EU/EEA customers may also lodge a complaint with their local data protection authority. A list of EU DPAs is available at: edpb.europa.eu