Return Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@dokets.com / ashokdokets@gmail.com. Please note that returns will need to be sent to the following address:
#26-1-37, 1st Floor, Above Sai Balaji Agencies
Opp. Stall Girls High School,
Collector Office Rd, Nagarampalem,
Guntur, AP, India 522004
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ashokdokets@gmail.com / contact@dokets.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on www.dokets.com.
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Return will be processed only if:
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it is determined that the product was not damaged while in your possession;
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the product is not different from what was shipped to you;
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the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)
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If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Dokets shall not be liable in any manner for any misuse or usage of such information.
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
Products may be eligible for replacement only if the same seller has the exact same item in stock.
If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Dokets reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product.
Categories with associated return window and exceptions, if any:
Mobile Accessories:
10 Days Replacement/Returnable
This item is eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
7 Days Replacement only: Power Banks (new), Headsets (new), Data Cables (new) and Travel Chargers & Adapters (new).
Non-Returnable: Screen guards, screen protectors and tempered glasses
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Gadget Accessories:
7 Days Replacement
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.
Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new) and Ink :
7 Days Replacement
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition
Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Office & Stationery Supplies (new):
7 Days Replacement
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition
Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Air coolers, Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theatres, Headphones :
7 Days Replacement only
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Wax candles, Wall stickers :
Non Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Pet - Habitats & Supplies, Apparel & Leashes, Training & Behaviour Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights :
14 Days Returnable
This item is eligible for free replacement, within 14 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 14 days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids :
Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)
Non Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc.
10 Days Replacement only
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Toys (new) :
10 Day Replacement only
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners,Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furniture’s, Nursery Decor
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Sports, Fitness and Outdoors (new)
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All inner apparel, socks, gym supporters, guards, swimsuits
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Fertilizers, Seeds, Live Plants
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Beauty
Non Returnable
This item is non-returnable due to hygiene and personal care nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Household Supplies:
Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc.
Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc; Feminine Hygiene(Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men's Shaving - Razors, Blades, Shaving Foams, Brushes etc.; Men's Beard Care - Beard Oil, Beard Serum etc.; Women's Hair Removal - Wax Strips, Creams, Razors etc)
Family Nutrition: (Infant Baby Food, Toddlers' and Kids' Health Drinks)
Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins)
Contact Lenses and Related Products
Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers
Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment
7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Personal Care Appliances: Oral Care Products and Appliances
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Clothing, shoes and Accessories
10 Day Exchange
This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Fashion /Imitation Jewelry, Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new)
10 Days Replacement/Refund
This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Handbags, Travel Luggage, Wallets & Travel Accessories
10 Days Replacement/Refund
This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective
Gear, Vehicle Electronics (new)
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Car Tires, Car Care, Chemicals & Fluids, Engine Oils
Non Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Occupational Health & Safety Products (masks, gloves, safety glasses etc.)
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Customizable Products
Non-returnable
This item is non-returnable due to customized nature of the product.
However, in the unlikely event of damaged, defective item or product with wrong customization being delivered to you, we will provide a full refund as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method based on the categories the product fall as listed above. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ashokdokets@gmail.com / contact@dokets.com
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