Privacy Policy

Last updated: August 2026

1. Introduction

Dokets VouchAI ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our AI-powered micro-escrow platform at dokets.com.

2. Information We Collect

• Phone Number: Required for account creation and OTP verification via WhatsApp.
• Name: Optional display name for your profile.
• Transaction Data: Contract details, payment amounts, and escrow records.
• Verification Data: Photos uploaded for AI work verification.
• KYC Documents: Government-issued ID for identity verification (optional).
• Device Information: Browser type, IP address, and usage patterns.

3. How We Use Your Data

• To create and manage your account
• To process escrow transactions and payments
• To send OTP codes via WhatsApp for secure login
• To verify work completion using AI image analysis
• To calculate and display your Vouch Score
• To mediate disputes using AI analysis
• To comply with legal obligations

We DO NOT sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Security

All data is encrypted in transit (HTTPS/SSL) and at rest. Payments are processed through PCI-compliant gateways (Razorpay, PayPal). We do not store full payment card details.

5. Data Retention

We retain your data as long as your account is active. You may request deletion of your data by contacting us.

6. Your Rights

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your transaction history
• Withdraw consent for data processing

7. Third-Party Services

We use the following third-party services:

• Twilio: For WhatsApp OTP and notifications
• Razorpay/PayPal: For payment processing
• OpenAI: For AI verification and mediation
• Render/Vercel: For hosting and infrastructure

8. International Data Transfers

Your data may be processed in countries where our servers are located. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our platform is not intended for users under 18 years of age.

10. Contact Us

For privacy-related inquiries:

📧 contact@dokets.com

🏢 Charvak IT Consulting Pvt Ltd